Shipping

United Kingdom - shipping is available anywhere in the UK and generally ranges from £70-150 depending on the size of the item and location. I use a trusted courier who takes great care in delivering the items and everything comes shrink wrapped for protection.

Parcelforce is used for smaller items and is charged at £25 per item.

International - Shipping to Europe, USA and beyond can be arranged and is quoted uniquely to each job - please get in touch to discuss.

Returns - online purchases only

Cooling off - once the item is received you have a 14 day cooling off period. If you do want to return the item, you must initiate the process within the first 2 weeks of receiving the item. Any later than this, the item is non refundable. 

We will provide you with the courier details, and it is your responsibility to liaise with them and arrange the return to us - the item must arrive back to us within 14 days of your refund request in its original condition - any later than this and the item won’t be accepted and refund not issued.

It is also your responsibility to cover the cost of the return (approx £70-150 depending on location). If the item arrives back to us damaged in any way (this may have occurred whilst in your possession, or can happen in transit), the full refund will not be issued and you will be responsible to re-collecting the item. 

Non refundable items - Sale items are non refundable once dispatched. A refund can be issued if requested within 24 hours of purchase prior to dispatch.

Item sourced directly for clients based on a brief or request are non refundable, this is compounded if the item is altered in any way (i.e resprayed or reupholstered).

Damaged items - in the rare instance that items are damaged in transit whilst being delivered, or are not as described, please get in contact and we will arrange a refund and collection of the item. We are very thorough in the item description about condition, so any discrepancy about difference in condition or damages caused in transit will be need to be carefully detailed and sent over ASAP within the first 24 hours of receiving the item.

We do not cover any damages caused whilst in your possession as this can be caused by misuse or accidents, only whilst in transit.

Storage

From date of purchase, 1 month storage is provided free of charge. Beyond 1 month, storage is charged at £20 - 30 per month depending on item size and is limited to a total of 3 months (including first free month).

If you are storing the item for longer than 1 month, this voids the cooling off return policy.